Ketterling, Sophia E
Customer Svcs SpecialistMinnesota Zoological GardenDakota CountyIntermittent
Guest Services. Minnesota state employee pay history, from State of Minnesota salary data.
Pay by fiscal year
Total paid across all records in each year, overtime included, compared with consumer prices.
From FY 2020 to FY 2026, pay went up 349% while consumer prices went up 27%. After inflation, pay is up 252% (it beat inflation).
| Year | Paid | Change | Prices (CPI) | After inflation |
|---|---|---|---|---|
| FY 2026 | $22,640 | −6.5% | +3.1% | −9.4% |
| FY 2025 | $24,226 | −8.5% | +2.6% | −10.8% |
| FY 2024 | $26,475 | +21.5% | +3.3% | +17.6% |
| FY 2023 | $21,798 | +38.8% | +6.3% | +30.7% |
| FY 2022 | $15,699 | +91.9% | +7.2% | +79.0% |
| FY 2021 | $8,182 | +62.1% | +2.3% | +58.5% |
| FY 2020 | $5,046 | — | — | — |
Each change compares a year with the one before. Large swings usually come from a partial year, extra hours or a change of job rather than a raise. Prices: Consumer Price Index (CPI-U, U.S. city average) from the Bureau of Labor Statistics, averaged July to June; FY 2026 uses 11 months because October 2025 was not published.
Compared with the same job title
FY 2026 · Customer Svcs Specialist
Paid more than 65% of the 126 people with this job title that year. The median was $13,910.
Uses the amount paid in the year, so partial years and part-time positions read low.
See everyone with this job titleEvery record
7 records, newest first
| FY | Agency | Job title | County | Base pay | Overtime | Paid |
|---|---|---|---|---|---|---|
| 2026 | Minnesota Zoological Garden Guest Services | Customer Svcs Specialist Intermittent | Dakota | $22.23 /hr | $1,042 | $22,640 |
| 2025 | Minnesota Zoological Garden Guest Services | Customer Svcs Specialist Intermittent | Dakota | $21.41 /hr | $968 | $24,226 |
| 2024 | Minnesota Zoological Garden Guest Services | Customer Svcs Specialist Intermittent | Dakota | $20.01 /hr | $1,585 | $26,475 |
| 2023 | Minnesota Zoological Garden Guest Services | Customer Svcs Specialist Intermittent | Dakota | $18.55 /hr | $1,087 | $21,798 |
| 2022 | Minnesota Zoological Garden Guest Services | Customer Svcs Specialist Intermittent | Dakota | $17.31 /hr | $561 | $15,699 |
| 2021 | Minnesota Zoological Garden Guest Services | Student Worker Clerical Intermittent | Dakota | $16.17 /hr | $119 | $8,182 |
| 2020 | Minnesota Zoological Garden Guest Services | Student Worker Clerical Intermittent | Dakota | $15.43 /hr | $134 | $5,046 |
The state reports one pay total per person per year, covering all of their positions, so it appears on one of that year’s lines and the others show no separate pay.
Highest paid in Minnesota Zoological Garden
FY 2026, amount paid
- Frawley, John$421,176Dir Zoological Gardens
- Mosher, Abigail E$163,030Agency Div Director Sr
- Kromschroeder, Sherry$161,019Agency Chief Financial Officer
- Garity, Susan C$149,247Veterinarian
- Pearson, Dawn Renee$146,607Human Resources Director 3
- Tillery, Otha$146,607Plant Mgmt Dir
- Kochevar, Randall$144,059Zoo Animal Programs Director
- Hoye, Pamela Ann$134,577State Prog Admin Manager Sr
Highest paid as Customer Svcs Specialist
FY 2026, amount paid
- Graham, Gina$56,928Veterans Affairs Dept
- Kollodge, Melynda R$53,444Public Employees Retire Assoc
- Traver, Jessica M$53,039MN St Colleges & Universities
- Dirkse, Kevin W$53,026MN St Colleges & Universities
- Harlan, Amy M$52,861MN St Colleges & Universities
- Palmer, Latrisha$52,826MN St Colleges & Universities
- Buranen, Jennifer Lynn$52,826MN St Colleges & Universities
- Thoeut, Sambat$52,826MN St Colleges & Universities