Hustings, Susan M
Customer Svcs SpecialistHuman Services DeptRamsey CountyFull-time
HCA HCEO Customer Srvc 2. Minnesota state employee pay history, from State of Minnesota salary data.
Pay by fiscal year
Total paid across all records in each year, overtime included, compared with consumer prices.
From FY 2011 to FY 2023, pay went up 7% while consumer prices went up 36%. After inflation, pay is down 21% (it fell behind inflation).
| Year | Paid | Change | Prices (CPI) | After inflation |
|---|---|---|---|---|
| FY 2023 | $31,775 | −30.9% | +6.3% | −35.0% |
| FY 2022 | $46,003 | +2.5% | +7.2% | −4.4% |
| FY 2021 | $44,885 | +0.2% | +2.3% | −2.0% |
| FY 2020 | $44,791 | −4.3% | +1.6% | −5.8% |
| FY 2019 | $46,819 | +5.7% | +2.1% | +3.5% |
| FY 2018 | $44,298 | +8.6% | +2.3% | +6.2% |
| FY 2017 | $40,786 | +1.7% | +1.8% | −0.1% |
| FY 2016 | $40,091 | +14.2% | +0.7% | +13.4% |
| FY 2015 | $35,117 | −0.9% | +0.7% | −1.6% |
| FY 2014 | $35,445 | +6.0% | +1.6% | +4.3% |
| FY 2013 | $33,446 | +12.0% | +1.7% | +10.1% |
| FY 2012 | $29,872 | +0.9% | +2.9% | −2.0% |
| FY 2011 | $29,614 | — | — | — |
Each change compares a year with the one before. Large swings usually come from a partial year, extra hours or a change of job rather than a raise. Prices: Consumer Price Index (CPI-U, U.S. city average) from the Bureau of Labor Statistics, averaged July to June; FY 2026 uses 11 months because October 2025 was not published.
Compared with the same job title
FY 2023 · Customer Svcs Specialist
Paid more than 74% of the 161 people with this job title that year. The median was $13,062.
Uses the amount paid in the year, so partial years and part-time positions read low.
See everyone with this job titleEvery record
13 records, newest first
| FY | Agency | Job title | County | Base pay | Overtime | Paid |
|---|---|---|---|---|---|---|
| 2023 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time · left during year | Ramsey | $22.70 /hr | $1,744 | $31,775 |
| 2022 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $22.15 /hr | — | $46,003 |
| 2021 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $21.61 /hr | — | $44,885 |
| 2020 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $21.08 /hr | $440 | $44,791 |
| 2019 | Human Services Dept HCA HCEO Customer Srvc 2 | Health Care Call Center Rep Full-time | Ramsey | $23.35 /hr | $263 | $46,819 |
| 2018 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $20.17 /hr | $3,403 | $44,298 |
| 2017 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $19.25 /hr | $1,731 | $40,786 |
| 2016 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $18.30 /hr | $2,907 | $40,091 |
| 2015 | Human Services Dept HCA HCEO Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $17.42 /hr | $26 | $35,117 |
| 2014 | Human Services Dept HCEA Ops Customer Srvc 2 | Customer Svcs Specialist Full-time | Ramsey | $16.42 /hr | $2,112 | $35,445 |
| 2013 | Human Services Dept HCEA Ops Customer Srvc | Customer Svcs Specialist Full-time | Ramsey | $15.52 /hr | $2,145 | $33,446 |
| 2012 | Human Services Dept HCEA Ops Customer Srvc | Customer Svcs Specialist Full-time | Ramsey | $14.87 /hr | — | $29,872 |
| 2011 | Human Services Dept MinnesotaCare Group 17 | Customer Svcs Specialist Full-time | Ramsey | $14.54 /hr | — | $29,614 |
The state reports one pay total per person per year, covering all of their positions, so it appears on one of that year’s lines and the others show no separate pay.
Highest paid in Human Services Dept
FY 2023, amount paid
- Ahmed, Shabeer$629,853Psychiatrist 3
- Matzen, Ted A$597,532Psychiatrist 2
- Mach, David Jerome$583,535Psychiatrist 2
- Berryhill, Eve Charity$568,616Child and Adole Psychiatrist
- Broghammer, Frances$520,496Psychiatrist 2
- Stevens, KyleeAnn Sophia$512,466Psychiatrist 5
- Naqvi, Salima$490,101Psychiatrist 2
- Hirachan, Soniya$474,076Psychiatrist 4
Highest paid as Customer Svcs Specialist
FY 2023, amount paid
- Graham, Gina$51,209Veterans Affairs Dept
- Kneeland, Andrew Seth$49,708MN St Colleges & Universities
- Petersen, Jerri L$49,456Health Department
- Smith, Shauna L$49,233Attorney General's Office
- Dirkse, Kevin W$49,133MN St Colleges & Universities
- Schneider, Karen M$49,059MN St Colleges & Universities
- Meine, Karen J$49,059MN St Colleges & Universities
- Buranen, Jennifer Lynn$48,978MN St Colleges & Universities